Six phases. Five Pillars. Nine observable, trainable, measurable capabilities.
The nine modules sequence into six phases that mirror how relational capability actually installs in adults. Each module installs one specific, observable capability. Each capability is assessed against a defined rubric at a defined credential tier.
Result: Participants don't "take" the curriculum in two days. They earn credentials in a multi-year arc with demonstrated behavior change, observed practice, and portfolio evidence.
How relational capability installs sequentially
Establish the operating definition. Generate first-week behavioral evidence that the work changes interactions.
Map the systems people are already inside—digital influence and team dynamics—and the role they default to in each.
Install the three primary relational tools as a single functional group. This is the credential-defining module.
Make the relationship with self observable. This is the leverage module—every later capability scales with the quality of this work.
Apply the toolkit to peer and professional-network discernment.
Apply the full toolkit to negotiation under pressure. Close with cohort retrospective.
Establish the operating definition. Generate first behavioral evidence that deliberate relational work changes outcomes.
3.5 hours
Self-audit + 7-day behavioral log
Deploy the Smile Experiment and first Connection Currency Tool. Generate visible results before harder modules arrive.
3.5 hours
7-day deployment log with outcomes
Map the digital layer of relational bandwidth—creators, platforms, information sources shaping identity and decision-making.
4 hours
Digital influence audit
Identify the role you default to in team dynamics—peacekeeper, escalator, mediator. Calibrate for Module 5 deployment.
4 hours
10-dimension relational systems map
The credential-defining module. Install Statements Before Questions, The And™, and Connection-First protocols. This is where communication mastery is assessed.
3 half-days over 2–3 weeks
2 observed role-plays + 3-deployment workplace log
The leverage module. Interrupt self-criticism patterns that drive avoidance. Make the relationship with self observable. Foundation for all later capability.
4 sessions over 60 days
60-day portfolio + 360 feedback
Make your professional network visible as an asset. Design peer relationships deliberately instead of by default. Pair with Module 6 self-work.
3 sessions over 6 weeks
Network design audit + peer feedback
Apply the full toolkit to high-stakes negotiation. Uses Harvard 7-element framework with relational integration. Diagnostic for what holds under stress.
2 days
Scenario negotiation + toolkit deployment
Portable retrospective structure. Container for synthesis, closure, and transfer to teams and organizations.
2 hours
Cohort reflection + forward plan
Each module installs capability aligned to one primary Pillar. The Pillars are the doctrine; the modules are how the doctrine becomes practice.
People respond better to being understood than corrected. Modules 1, 5, 8.
Five foundational micro-behaviors that make big safety deposits. Modules 2, 3.
Questions trigger defense; statements trigger reflection. Modules 4, 5.
Behavior is communication. Connection is intervention. Modules 6, 8.
Curriculum doesn't teach. Relationships do. Modules 7, 9.
Download the complete 9-module curriculum reference with delivery specifications, assessment rubrics, and integration points.
Request Full Curriculum PDFA 30-minute curriculum walkthrough covers your organization's needs and where SHs fits.
Schedule 30-Min Walkthrough Learn How SHs Differs